Refund Policy
Refund & Cancellation Policy:-
Sahmbi Innovations endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
Sahmbi Innovations shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement, or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within three (03) days of receiving the order:
- Refunds and exchange will only be offered if the product is incorrectly delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect or product is damaged (only inside contents), possibly in transit.
- Email us at sahmbiinnovations@gmail.com with your order number, date of transaction, unboxing video (mandatory), and images of the wrongfully delivered or defective item (only inside contents) in question.
- Our customer care team will look into the issue and revert back within 2 to 5 working days.
- After receiving the package, we will inspect the same. Once approved as an eligible return by our ‘quality assurance team‘, your replacement request will be processed. Your returns issue will be closed within 10 days of our receiving the return package from you.
- The return shipment cost has to be bourne by the customer.
- Refunds are offered to customers through two different methods:-
- Replacement as an option in case, you don’t want to avail the product you have the choice to pick up any other product as a replacement to your product, which was un-repairable, or not in stock.
- Money refund - Genuine cases where the product is found defective, not in stock with us to replace, or having manufacturing defects qualify for a full refund in case the customer doesn’t wish to avail store credit or replacement options. Refund is accepted and offered when:
Returns shall not be applicable on the below (Non-Returnable Orders):-
1) Bulk Packs.
2) Whole-Sale Packs.
3) Customised Orders and Items.
4) Clearance Items.
Do I have to return the free gift when I return a product?
Yes. The free gift, if any, is included as a part of the item order and needs to be returned along with the originally delivered product.
How will I get refunded for the canceled orders and how long will this process take?
We process the refund within ten working days after receiving the cancellation request.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within ten working days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of a refund through sahmbiinnovations.com coupons, which can be used during future purchases.
What if I used discount vouchers or loyalty points during the time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
Cancellation Policy
Cancellation Before Shipment (Not valid on orders purchased in Non-Returnable Orders mentioned above):-
If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order within 24hrs. or before dispatch or you can write to our customer support team at sahmbiinnovations@gmail.com or call us on +91 75078 75178.
In such cases, the order will be canceled, and the money will be refunded to you within 10 working days after the cancellation request is duly processed by us.
Cancellation Post Shipment:
We cannot accept any order cancellation post-dispatch of order.